Refund & Cancellation

Refund & Cancellation

Welcome to the Refund & Cancellation policy of www.adaaperfumes.com

We do understand that customers change their minds with the products that they buy online due to multiple reasons and so we also allow our customer to have a refund and cancellation. This policy “Refund & Cancellation Policy” defines the policy, procedures and the terms that are applicable for all our products.

General

  1. All refunds and cancellations have to be directed to us in writing within 7 days of receiving the product. After the 7th day we will not consider any refund cases

  2. Once we get the refund/exchange request, we will contact you within 24 hours to get more information.

  3. We do not refund Cash; we give you the option to exchange, with a validity of 6 months. 

  4. All additional amount paid as delivery charges, express delivery are non-refundable. We will only calculate refund on the actual product at the time of Invoice generation 

  5. All additional free bees/gifts that are offered with certain products are non-refundable

  6. Once Customer has selected a product, it generates an invoice, this automatically sends request to our inventory and delivery team who proceed for delivery. If the customer, finds a promotion on www.adaaperfumes.com  website after purchasing this product, they will not be liable to cancel the current order in order to avail the new offer.

Product Specific terms & Conditions

  • Fragrances (Perfumes,Aftershaves,Deodorants,Showergels,Body lotions)

If customer wants to exchange any products from the category of Fragrances, they should not open the box /original packing. The items will be exchanged or eligible for refund only if they are in their original packing. Once the boxes and their plastic coverings are torn, we cannot collect them back. We do not encourage customers to do fragrance testing online. 

  • Cosmetics

Items in this category are eligible for refund if they in their original packing. For hygiene and safety reasons, If the seal is broken we do not offer a refund/exchange

  • Gift Set

If customer wants to exchange any products from this category, they should not open the original boxes. The items will be exchanged or eligible for refund only if they are in their original packing. Once the boxes and their plastic coverings are torn, we cannot collect them back.